AI receptionist for plumbers and heating engineers

What gets in the way today

Most calls come in while you are working, and many come from your Google profile, from people who will call two or three businesses and book the first one that answers. Evenings go on calling people back, many of whom have already found someone else. Quote requests arrive with half the details missing, so you call again to ask.

What we set up, step by step

• Answers when you cannot. Calls are picked up when you are busy, at set hours or always, on your existing number.
• Emergency triage. The AI asks about leaks, no heating, no hot water or smells of gas, and follows your rules: flag to you now, book the next slot or give the safety guidance you approve.
• Quote requests. It collects the job type, address area, photos by WhatsApp and timing, so you can quote without a second call.
• Visit booking. Routine jobs and services booked into your diary, with travel time allowed.
• Summaries to your phone. Every call summarised by WhatsApp, so you know what came in between jobs.

Safety first

For anything that could be dangerous, such as a suspected gas leak, the AI gives only the safety message you approve, which in many places means directing the caller to the national gas emergency line, and flags the call to you. It never tells a caller a situation is safe.

What your day looks like after

You finish a job to find the urgent calls flagged, the routine ones booked and quote requests waiting with photos and details. Calls from your Google profile are answered instead of lost, and your evenings are not spent ringing people back.

Where it fits

Add missed call text back, an AI quote agent and a complete Google Business Profile. It is part of the Client Capture System. See the general AI receptionist page and all our services.

Questions