Lead follow-up automation that never forgets

The problem we fix

An owner answers an enquiry, quotes a price or sends some details, and then the conversation goes quiet. Following up feels awkward, takes time and depends on remembering. So most leads get one reply and nothing after it, and they end up booking with whoever followed up.

When enquiries come from ads, social media and your Google profile at once, nobody can keep track of who needs a nudge and when.

What we set up, step by step

• Every enquiry captured. Calls, WhatsApp, Instagram, website forms and email enquiries land in one list, so nothing is missed.
• A follow-up sequence. Short messages in your voice at sensible intervals, each with a clear next step: book, reply or call.
• Stops at the right moment. The sequence stops as soon as the lead books, replies or asks you to stop.
• Hot leads to you. When someone replies with real interest, you or your team are notified straight away.
• Clean records. Every message and reply is logged, so you can see where each lead stands.

What your day looks like after

You no longer keep a mental list of people to chase. Leads that would have gone quiet get a polite reminder at the right time, and the ones who are ready to book can do it in one tap. You spend your time talking to people who replied, not writing the same follow-up message for the tenth time.

People who ask to stop are never contacted again.

Where it fits

Follow-up is the last step of the Client Capture System: answer, qualify, book and follow up. It works well with automatic lead qualification, so the right leads get the right messages, and with appointment reminders once they book. See all our services.

What a follow-up sounds like

Good follow-up is short, specific and useful. A typical sequence starts with a reply to the original question, then a reminder with an available time to book, then a last message that makes it easy to say not now. Each message mentions what the person asked about, so it reads like it came from someone who was listening.

We write the sequence with you on the call, in your voice, and you approve every message before anything is sent. You can pause it for any lead at any time.

Questions