Customer re-engagement automation that brings clients back

The problem we fix

A client who used to come every six weeks quietly stops. A customer who had a boiler serviced last year forgets it is due again. Nobody notices, because nobody is watching the gaps. Winning a new customer costs far more effort than reminding an old one, but reminding hundreds of people by hand is not realistic.

What we set up, step by step

• Your customer list, cleaned. Past customers from your booking system, CRM or records, organised by service and last visit.
• Rebooking reminders. A message when a customer is due again, based on the service they had and the interval you choose.
• Win-back messages. A friendly note to customers who have not been back for a while, with an easy way to book.
• Seasonal offers. Messages tied to your calendar, such as a seasonal service or a quiet week you want to fill.
• Opt-out in every message. Anyone who asks to stop is removed at once and never contacted again.

What your day looks like after

Customers come back without you chasing them. Quiet weeks get filled by people who already like your work. You can see who was contacted, who rebooked and who asked to stop, instead of guessing.

Done respectfully

We only message customers who have a relationship with your business, keep messages useful and infrequent, and include a clear way to opt out every time. Messages follow the rules of each channel and applicable data protection and marketing law.

Re-engagement works well with automatic review requests, appointment reminders and a custom CRM that tracks every customer. See all our services and the Client Capture System.

Examples by business type

A salon reminds clients when their usual appointment interval has passed. A garage messages customers when a service or inspection is likely to be due. A clinic invites patients back for a review appointment. A trades business contacts last year's customers before the busy season, when booking early helps both sides.

In every case the message is about something the customer actually had with you, which is why it reads as service rather than advertising.

Questions