Instagram DM automation that answers and books

The problem we fix

Owners post, the post works and the DMs pile up: "how much?", "are you free Saturday?", "where are you?". Answering them takes hours spread across the day, and replies at night or on a day off are rare. Comments asking the same question go unanswered in public.

What we set up, step by step

• Your knowledge base. Services, prices you choose to share, hours, policies and the questions you hear every day, written in your voice.
• Instant replies to DMs. Questions are answered in seconds, day and night, with the right link or detail.
• Comment replies. Common comments on your posts can get a public reply and an invitation to continue in DMs, as Meta allows.
• Booking inside the chat. When someone is ready, the conversation moves to booking, straight into your calendar.
• A human handover. Anything unusual, sensitive or complex is passed to your team with the conversation so far.

Within Meta's rules

We build on the official tools Meta provides for business messaging and follow its rules, such as replying to people who messaged you first and respecting messaging windows. That keeps your account safe and the experience respectful for your customers.

What your day looks like after

Your posts keep working after you put the phone down. People get an answer while they are still scrolling, and the serious ones book. You open Instagram to conversations that are ready for a person, not a backlog of the same five questions.

Instagram works even better alongside WhatsApp booking automation and an AI receptionist for calls. See all our services and the Client Capture System.

What a conversation looks like

Someone sees a post and asks the price of a treatment. The reply arrives in seconds with the information you chose to share and a question about when they would like to come in. They pick a day, the AI offers the times that are free in your calendar and the booking is confirmed in the same chat, with a reminder sent later.

If the person asks something the AI should not answer, such as a medical question, a complaint or a special request, the conversation is handed to your team with everything said so far, so nobody has to repeat themselves.

Questions