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An AI answering service for small business
A traditional answering service takes a message and leaves you to call back. By then, the caller has often found someone else. Our AI answering service for small business picks up every call, day and night, understands what the caller needs, takes the details properly and then does something useful with them: books the appointment, sends the urgent ones straight to you and messages your team with a clean summary.
The problem we fix
Small businesses miss calls all day for ordinary reasons: the owner is with a customer, the line is busy, it is lunchtime or it is after hours. Voicemail does not help much, because most people hang up instead of leaving a message. A human answering service costs more as call volume grows and still mostly takes messages.
Every missed call is a person who wanted to give you work and rang the next number on the list.
What we set up, step by step
- Your call script. We write how calls should be handled: greetings, the questions to ask, what counts as urgent and what to do in each case.
- A natural voice agent. Built on Vapi or Retell, it answers on your existing number or a number we set up, at any hour.
- Useful outcomes. Depending on the call, it books an appointment, takes a detailed message or transfers the caller to you.
- Instant summaries. Your team gets a short summary of every call by WhatsApp or email, with the caller's details.
- Records you can check. Every call is logged, so you can see what came in and how it was handled.
What your day looks like after
You stop checking your phone between jobs to see who called. Callers get an answer at once, the routine calls are dealt with, the urgent ones reach you, and you start each day with a clear list instead of a voicemail inbox. When you are free, you call back the people who need you, already knowing what they want.
Answering service or AI receptionist?
They are built on the same technology. We call it an answering service when the main job is picking up overflow and after-hours calls, and an AI receptionist when it runs the front desk all day, with bookings and WhatsApp. If you need missed calls handled by text instead, see missed call text back. See all our services and the Client Capture System.
Questions
Can it answer on my existing phone number?
Yes. Calls can be forwarded to the AI when you do not pick up, at set hours or always, depending on what you prefer.
What happens with urgent calls?
We define with you what counts as urgent. Those calls are transferred to you or flagged straight away, instead of waiting in a list.
Can it book appointments?
Yes. It can book into the calendar or booking system you use, following your rules for times and services.
Will callers know they are talking to an AI?
We keep the voice natural and the conversation helpful. How the agent introduces itself is your choice, and we recommend being open about it.
Is it only for after-hours calls?
No. It can take every call, only the ones you miss, or only calls outside your opening hours.
How long does setup take?
AI voice agents take five working days to build, and nothing goes live without your approval.
Start with a free demo
We build first: you see a live demo of your new website within 24 hours, before paying anything. Then a 30-minute call to walk through it.
All services The Client Capture System AI receptionist Missed call text back and WhatsApp booking AI voice agents